Tenant FAQs

Properties are typically rented on a first-come, first-served basis with a completed application and required fees. We recommend applying as soon as possible to secure a rental.

Move-in costs vary by property. Typically, tenants are required to pay the first month’s rent and a security deposit before moving in. Some properties may also require last month’s rent.

Applicants must be of legal age to enter into a lease agreement, which is typically 18 years or older.

Yes, security deposits are generally refundable, provided there is no damage beyond normal wear and tear and all lease terms are met. Deductions may apply for unpaid rent, damages, or cleaning fees.

Applications are submitted online on our website. A completed application, application fee, and necessary documentation (such as proof of income and identification) are required. For a complete list of our resident selection criteria, check the details on our website.

Rent payments are made online through our secure tenant portal via ACH bank transfer. We do not accept debit or credit card payments through the portal.

A welcoming environment is paramount to all of our residents. To help ensure ALL of our residents understand our pet and animal-related policies, we use a third-party screening service and require EVERYONE to complete a profile. This process ensures we have formalized pet and animal-related policy acknowledgments and more accurate records to create greater mutual accountability. If you need accommodation in another way, please contact your housing provider.

You can learn more about how to select a profile category on our website.

Lease agreements typically require all tenants to be responsible for the full lease term. If one tenant wants to stay, they may need to qualify on their own or find a replacement tenant with approval from management.

Most leases require written notice before moving out. Check your lease for the required notice period and submit your intent to vacate in writing by the deadline.

The property management company coordinates all routine maintenance and repairs. However, tenants may be responsible for damages caused by negligence, misuse, or failure to report an issue in a timely manner. For example, not notifying management of a leak or maintenance concern could result in out-of-pocket costs for the tenant. All maintenance requests should be submitted promptly through the designated portal.